Now that we’ve settled into the swing of our online shopping service, we’d like to let you know about a couple of tweaks we’ve made that’ll make your experience a whole lot better.
Firstly, we can confidently say that we are no longer running behind schedule and that the date you select for your order is the date it shall be picked up or delivered. No more delays!
Secondly (and this is a good one), we’ve set up a dedicated email address and helpline for anybody wanting to speak to us about an order. We can now guarantee a response within 24 hours of receiving an email or a phone message. For anybody trying to get in touch, please email firstname.lastname@example.org. Please note, all those with existing queries will still be dealt with.
And finally, we’d like to say a big thank you to our lovely customer, Adele Feather, who accidentally suggested we call our click and collect service ‘cluck’ and collect, as a result of a typing error. We love it and we’ve decided to adopt it!
Thank you to everybody for sticking with us through these challenging times. Making customers happy is what we’re all about and everything we’ve done so far is geared towards that. Stay safe.